At Cozium Studio, we aim to ensure all products arrive in excellent condition. As our products may include items produced through specialised manufacturing processes such as 3D printing, certain variations are inherent and not considered defects.

 

This policy outlines your rights and our obligations regarding returns, replacements, and refunds.

We do not accept returns or exchanges for change of mind.

 

Please carefully review product descriptions, specifications, and images before purchasing.

We will only accept claims for products that are:

• Broken upon arrival

• Have a major defect that affects functionality or usability

 

The following are not considered faults:

• Minor surface imperfections

• Layer lines or textures from manufacturing processes such as 3D printing

• Small scratches or marks that do not affect function

• Slight colour variations from product images

All issues must be reported within 24 hours of delivery.

 

To submit a claim through our email, you must provide:

• Clear photos of the product

• Clear photos of the packaging

• Order details

 

An unboxing video is optional but may assist in the assessment.

Claims submitted after 24 hours of delivery may be declined.

A replacement will only be provided if:

• The product is confirmed to be faulty

• The item is unused

• The item is returned to us for inspection

 

We reserve the right to assess the product before approving a replacement.

If a fault is confirmed after inspection:

• A replacement product will be issued

 

We do not offer refunds unless required under Australian Consumer Law.

Once an order has been dispatched, it is handled by third-party carriers such as Australia Post.

• We are not responsible for lost or delayed parcels after dispatch

• However, we will assist customers in contacting the shipping carrier to help resolve delivery issues

If your claim is approved:

• You will be provided with return instructions

• The item must be securely packaged

 

Return shipping must be arranged by the customer initially.
Once the fault is confirmed, reasonable return shipping costs will be reimbursed.

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

• Incorrect address

• Failed delivery

 

The customer will be responsible for the cost of reshipping.

The following items are not eligible for return or replacement:

• Sale items

• Used products

We reserve the right to refuse any claim where:

• The request is deemed fraudulent

• Evidence provided is insufficient or misleading

• The policy is being misused or abused

This policy operates in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes or limits your rights to a remedy for a product that fails to meet consumer guarantees.