Overview

Cozium Studio ships orders within Australia only. All orders are dispatched via trusted third-party carriers.

Delivery Timeframes

• Estimated delivery time: 7–14 business days

• Delivery timeframes are estimates only and are not guaranteed

Delays may occur due to factors outside our control, including:

• Carrier delays (e.g., Australia Post)

• Weather conditions

• Peak periods such as holidays and sales events

Cozium Studio is not responsible for such delays.

Tracking and Proof of Delivery

• All orders include tracking information

• Customers will receive tracking details once the order has been dispatched

A shipment marked as “delivered” by the carrier is considered proof of successful delivery.

Tracking and Proof of Delivery

• All orders include tracking information

• Customers will receive tracking details once the order has been dispatched

A shipment marked as “delivered” by the carrier is considered proof of successful delivery.

Risk and Responsibility

• Risk in the goods transfers to the customer once the order has been dispatched

Cozium Studio is not liable for:

• Lost or stolen parcels after delivery

• Delivery to incorrect or insecure locations provided by the customer

Authority to Leave (ATL)

• Delivery may be completed by the carrier using Authority to Leave (ATL), depending on their policies and the delivery conditions.

By placing an order, you acknowledge that:

• The carrier may leave the parcel in a safe place if no one is available

• Cozium Studio is not responsible for loss or theft after delivery has been completed

Lost or Missing Parcels

• If your parcel is missing:

• You must contact us within a reasonable timeframe

• We will assist in initiating an investigation with the shipping carrier

A replacement will only be provided if:

• The carrier confirms the parcel is lost

• We do not issue replacements or refunds for parcels that are marked as delivered but reported missing.

Incorrect Address

• Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• No refund will be issued

• A replacement order must be placed at full cost

Cosium Studio is not responsible for orders delivered to incorrectly provided addresses.

Failed Delivery and Returned Parcels

If a parcel is:

• Not collected

• Refused

• Returned due to failed delivery

The customer will be responsible for the cost of reshipping the order.

Delivery Limitations

Cozium Studio does not guarantee:

• Specific delivery dates

• Delivery timeframes

All delivery estimates are provided as a guide only.